Frequently Asked Questions

1. Can I sign up account with any amount I want?
2. What shall I do when I forgot my login details?
3. I have singed up account but haven't received an email confirmation with my account number.
4. How do I make a call after sign up?
5. Do I need to enter account number when I call access number?
6. What are the access numbers I have to call if I don't have BT line?
7. Is there connection fee for calling your access number?
8. When do call charges take affect?
9. Can I call destination not included in your rate and destination list?
10. Will I receive an invoice?
11. How to check my account balance?
12. Can I use e-Call Connect account while I'm registered to other service provider such as Alpha or Onetel?
13. Can I access e-Call Connect from any telephone?
14. Can I use my account from different phones I have?
15. How long I should wait the call to connect after I have enter the destination number I want to call?
16. I think my calls have been charged incorrectly.
17. Do you provide any hardware after I sign up account?
18. Can I cancel the account?
19. Are there any maintenance charges like pre-paid calling card?

• Can I sign up account with any amount I want?
  Yes. You can start your account with any amount when you sign up.
• What shall I do when I forgot my login details?
  You can easily retrieve your forgotten account number on our website by giving your registered phone number and email address. Please go to Forgot Login Details page.
• I have singed up account but haven't received an email confirmation with my account number.
  Confirmation email is sent instantly upon successful online transaction. Please check if it is in your spam/junk folder since your email spam filter might move our email to there.
• How do I make a call after sign up?
  Once you have successfully signed up account, you can call our network access number provider. Then enter destination number you wish to dial. You will be prompted to enter your account number if you dial our access number from other phones not registered with your account. You can register as many numbers as you want with your account. Login with your account number and click here to register additional numbers.
• Do I need to enter account number when I call access number?
  You don't need to enter any account number or pin number to access service if you dial our access numbers from your registered phone number.
• What are the access numbers I have to call if I don't have BT line?
  From Mobile, call 0207 0976216.
  From Non-BT Line, call 0800 0976216.
• Is there connection fee for calling your access number?
  No. We don't charge any fee for calling our access number. But you telephone/mobile provider might charge you for calling our access number.
• When do call charges take affect?
  Call charges take affect once the destination number you dial connects. To some destinations, call billing starts once the destination network answers the call although the destination number you called doesn't answer.
• Can I call destination not included in your rate and destination list?
  Unfortunately no. You can only call to destinations we listed in our price list. But our network covers all countries around the world except some satellite phone numbers.
• Will I receive an invoice?
  No. Call charges are taken out from your account prepaid credit. You can check your call history at any time on our website.
• How to check my account balance?
  You can check your account current balance either by logging into our website, or pressing * by your telephone key pad when it is promoted to enter destination number to dial after you call our access numbers.
• Can I use e-Call Connect account while I'm registered to other service provider such as Alpha or Onetel?
  Yes. You can keep any other existing low cost call services like us while you are using our services.
• Can I access e-Call Connect from any telephone?
  Yes. Our services are accessible from any touch-tone telephone or mobile handsets.
• Can I use my account from different phones I have?
  Yes. But if you call our access number from telephone number not registered with your account, it will be prompted to enter your account number. To avoid that, register all your telephone numbers that you like to use with our account.
• How long I should wait the call to connect after I have enter the destination number I want to call?
  After you have dialed destination number you wish to call, wait at least 15 seconds while we are trying to connect your call. If you want to hang up at that time, press ## and press 00 to retry the last number you dialed.
• I think my calls have been charged incorrectly.
  All the calls you made are subject to be charged only with the valid rates we published on website. Our rates offer may vary time to time to provider the cheapest rates possible. And also be advised calls are billed per minute rounded to nearest minute.
• Do you provide any hardware after I sign up account?
  No. Our services are low cost call with access number services. So we don't need to provide you any hardware to use our services.
• Can I cancel the account?
  Since all our accounts are prepaid account types, you don't need to cancel your account when you want to stop using our services. Your account is valid even if there is no credit in your account.
• Are there any maintenance charges like pre-paid calling card?
  No. We don't charge any daily or monthly maintenance fee on your account.