Terms and Conditions

 

This sets out the terms and conditions on which Real Telekom Ltd as E-Call Connect, registered in England and Wales with number 5127227. "E-Call Connect" will provide prepaid Indirect Access telecommunications services (the "E-Call Connect service ") to you, the customer with whom we make this Contract ("you"). By using the E-Call Connect Service or its website(s) you agree to the following terms and conditions.

 

Definitions and Interpretation

The following definitions apply to the Indirect Access Service to which you subscribe under this Contract (unless the context requires otherwise):

  • "Access Code" means the indirect access code as specified on our website that allows you to access the E-Call Connect Service
  • "Charges" mean the charges for the Indirect Access Services as set out in the Price List or communicated to you by any other means
  • "Contract" means the contract application which you completed on our website (www.ecallconnect.co.uk), these Terms and Conditions and the Price List
  • "E-Call Connect Service" means the Indirect Access Service provided to you from time to time by E-Call Connect under the terms of this Contract, enabling you to make calls using the Access Code
  • "Registered telephone number(s)" means the fixed line/mobile telephone number(s) you have registered to access the E-Call Connect Service

 

Introduction

If you register for any service offered on this website, you should carefully read the terms and conditions. You will have accepted the terms and conditions of our service:

  1. by completing the registration form
  2. by entering the E-Call Connect website
  3. when you log in to your account
  4. by subscribing to any of our services
  5. by using any of our services

 

Disclaimer of liability

We do not accept any responsibility for any statement in any published material (including emails and text messages). You should not rely on any statement that we have published without making your own enquiries first.

We will not be liable for any loss caused as a result of your doing, or not doing, anything as a result of viewing, reading or listening to the published material or any part of it.

Websites operated by E-Call Connect may contain links to other sites. Please be aware these sites are not under our control and E-Call Connect is not responsible in any way for the privacy practices or contents of such other sites.

We do not warrant that our website (www.ecallconnect.co.uk) or any of its contents is virus free. You must take your own precautions in this respect.

We will not be liable for any loss incurred as a result of service failure in any way.

 

Use of Personal Information

Information you provide or we hold about you may be used by us and/or our partners to

  • contact you by any means (including mail, telephone, email or text messages) about improved or any other services and products, provided by us, or our partners, now or in the near future
  • carry out marketing analysis and customer profiling and create statistical and testing information
  • help us to prevent and detect fraud or loss

We may disclose information we hold about you to third parties for the purpose of providing services you have requested, as part of the process of sale of one or more of our businesses, or where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings. From time to time, these third parties may be located outside the EEA in countries which do not have the same standards of protection for personal data as the UK.

If you provide false or inaccurate information and we suspect fraud, we will record this. We, and other credit organisations, may use technology to detect and prevent fraud.

 

Registration

Access to registration is via your customer number and telephone number.

Your access to the registration areas of this website is on the basis that

  1. your customer number is personal to you and may not be used by anyone else
  2. you will not do anything which would assist anyone who is not a registered user to gain access to any customer account area of E-Call Connect
  3. you do not maliciously create additional user names for the purpose of abusing the functionality of the site, or other users
  4. you do not seek to pass yourself off as another user by registering a different customer number
  5. you comply with these terms and conditions
  6. you are aware that the prepaid amount you made to E-Call Connect account is not refundable at any case

 

Use of your E-Call Connect account

You must at all times keep your E-Call Connect customer account details confidential and secure. You must tell us immediately if your E-Call Connect customer account details are disclosed to any unauthorized person. You acknowledge that we may disclose any information in connection with your account to anyone who correctly quotes your E-Call Connect customer account details.

You shall not:

  • use, nor allow any other(s) to use the E-Call Connect services for any improper, immoral or unlawful purposes
  • use, nor allow any other(s) to use the E-Call Connect services to send a communication which is, or is intended to be a hoax call, or which is defamatory, offensive, abusive or obscene
  • use, nor allow any other(s) to use the E-Call Connect services fraudulently or illegally
  • resell to third parties

If you discover that someone has used your E-Call Connect account without your or our permission, you should notify us at the first possible opportunity, otherwise you may be held liable by us for any losses that you suffer or incur as a result.

 

The E-Call Connect Service

Although we will do our utmost to provide continuous, uninterrupted access to the E-Call Connect service we cannot and do not guarantee this. We accept no responsibility for any interruption or delay.

We withhold the right to decline applications for the E-Call Connect Service and/or suspend your access to the E-Call Connect service at any time and without prior notice.

 

Charges and Payment

We withhold the right to vary any charges or rates at any time by posting the resulting price changes on our website or otherwise giving you notice. All Charges are subject to any applicable UK tax or duty, including Value Added Tax, at the prevailing rate.

There is a connection fee in respect of any call made using the E-Call Connect Service which is published on the e-Call Connect website at all times. The E-Call Connect Service is billed per minute and all call Charges are rounded to the nearest penny.

You accept that:

  • any use of the E-Call Connect Service by any person to make telephone calls from any registered telephone number nominated by you is deemed to be authorised by you;
  • we will bill you for and you are responsible for payment of any charges arising from any such use unless, upon becoming aware of such use, you notify us at the first possible opportunity.

We do not publish your invoices for the E-Call Connect Service since you can see your last 3 months call record details and charges made by logging into customer area of our website (www.ecallconnect.co.uk).

If you do not have enough balance in your E-Call Connect account, your calls will be automatically barred until you recharge your account.

Please note that any credit in the E-Call Connect account is available for use by the customer for six (6) months from the time last payment was made into the account.

 

Changing the Contract

We may vary the terms and conditions of this Contract at any time by posting the changes on our website. You agree that, if you decide to use the E-Call Connect Service after any amendments to the terms and conditions of this Contract have been posted on our website, you will be bound by the terms and conditions of this Contract as varied. Should you not agree with any amendments to the terms and conditions immediately cease to use the E-Call Connect service and terminate your account without delay as described in clause 'ending the contract' below.

 

Ending the Contract

You may end this Contract for the E-Call Connect Service by not recharging your E-Call Connect account via our website.

We may end this Contract for the E-Call Connect Service: (i) by giving you 30 calendar days' prior notice; or (ii) immediately if:

  1. you breach a materially important term or condition of this Contract
  2. you fail any credit or fraud prevention check or we have good reason to suspect fraud or money laundering
  3. we have good reason for believing that any information you have given us is false or misleading
  4. you are the subject of any bankruptcy or insolvency proceedings or
  5. despite our reasonable efforts the E-Call Connect Service is no longer available to us

If this Contract ends for any reason:

    • your calls via E-Call Connect Service will be barred
    • any remaining credit in your E-Call Connect account is not refundable
    • neither you nor E-Call Connect shall lose any rights accrued under this Contract prior to it ending

 

Refund and Cancellation

If for any reason E-Call connect service is not available any longer then customers with credit balance in their account will get their remaining credit refunded. The contract between the customer and e-call connect will be cancelled for reason 1-4 above under Ending the Contract.

 

Events Beyond our Control

We shall not be responsible for any delay or failure to carry out our responsibilities under this Contract for reasons beyond our reasonable control, including for example acts of God, exceptionally severe weather, industrial disputes, failure or shortage of power supplies, act of terrorism or riot, war, default or failure of a third party (including any network operator or service provider) or their telecommunications systems or government actions.

 

Third Party Rights

A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.

 

Assignment

You may not assign any of your rights or obligations under this Contract without our prior written consent. We may, at any time, obtain an alternative provider to provide the E-Call Connect Service to you. You agree to the assignment of our rights and obligations under this Contract to that alternative provider, provided that the level of service that you experience is not significantly reduced as a result, and authorise us to execute on your behalf any documents necessary to give effect to any such assignment.

 

Waiver

If at any time we do not require you to comply with any part of this Contract, this will not prevent us from doing so in the future.

 

Enforceability

If any part of this Contract (including any provision in which we exclude or limit our liability to you) is deemed unenforceable by any Court or other competent body or authority, the enforceability of any other part of this Contract will not be affected.

 

Notices and Communications

Any notice under this Contract, whether required to be written or otherwise, may be given by us to you by post, personal service, email or SMS messaging to any address, email address or phone number you have given us to correspond with you, or by posting it on our website. You must give notices to us by email to the relevant address set out on our website.

 

Entire Agreement

This Contract represents the entire agreement between you and us in relation to the E-Call Connect Service and shall supersede all previous agreements.

 

Law

The laws of England and Wales apply to this Contract, unless you live in Scotland in which case the laws of Scotland apply.